Privacy Policy
Last updated: 12 August 2026
NetworkParagon Infrastructure Solutions Ltd (“NetworkParagon”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our services.
1. Who we are
For the purposes of UK data protection law, the data controller is:
NetworkParagon Infrastructure Solutions Ltd
Website: networkparagon.co.uk
Email: charlotte.decolle@networkparagon.co.uk
Registered office: 12 Warwick Gardens, Meopham, DA130PJ
Company number:17017616
If you have any questions about how we use your personal information, please contact us using the email address above.
2. Information we collect
We may collect personal information that you provide directly to us when you:
complete a contact or enquiry form;
request a site survey;
request information about our services;
email us directly;
ask us to provide a quotation;
become a customer.
This information may include:
your name;
company or organisation name;
email address;
telephone number, where provided;
town, postcode or site location;
the service you are interested in;
details of your project, infrastructure or enquiry;
correspondence between you and NetworkParagon;
quotation, project and billing information where you become a customer.
We aim to collect only the information reasonably necessary to respond to your enquiry or provide our services. ICO guidance specifically recommends limiting website enquiry forms to the information needed to handle the initial enquiry.
3. How we use your information
We may use your personal information to:
respond to enquiries;
discuss your requirements;
arrange or discuss site surveys;
prepare quotations or proposals;
plan and deliver agreed services;
communicate with you regarding a project;
manage customer and supplier relationships;
process invoices and payments;
maintain appropriate business and accounting records;
deal with complaints, queries or disputes;
protect our business and website from misuse, fraud or security threats;
comply with legal and regulatory requirements.
We do not currently use contact-form enquiries to automatically subscribe people to marketing emails.
4. Our lawful basis for using your information
UK data protection law requires us to have a lawful basis for processing personal information, and this must be explained in our privacy information.
Depending on the circumstances, we may rely on:
Contract or steps before entering into a contract
Where you ask us for a quotation, site survey or information with a view to engaging our services, processing your information may be necessary to take steps at your request before entering into a contract.
Legitimate interests
We may use information where it is reasonably necessary for the operation of our business, such as responding to routine business enquiries, maintaining customer relationships, protecting our systems or dealing with disputes, provided those interests do not override your rights and freedoms. ICO guidance recognises legitimate interests as appropriate in some situations where processing is reasonably expected and has limited privacy impact.
Legal obligation
We may need to retain or use information where required by law, including accounting, tax and regulatory requirements.
Consent
Where consent is specifically required, for example for certain optional cookies or future marketing activities, we will ask for it separately.
5. Contact form information
Our website is built and hosted using Framer.
When you submit information through a Framer form, NetworkParagon acts as the data controller for the information collected through our website, while Framer may process that information on our behalf as a service provider. Framer confirms that website owners remain responsible for their own compliance when collecting personal information through Framer-hosted forms.
We may receive form submissions by email or through other systems used to manage enquiries.
6. Who we may share information with
We do not sell your personal information.
We may share information where reasonably necessary with:
website and hosting providers such as Framer;
email and IT service providers;
professional advisers such as accountants, insurers or legal advisers;
subcontractors or suppliers where required to deliver an agreed project;
government bodies, regulators or law-enforcement authorities where legally required.
Where third parties process personal information on our behalf, we expect them to protect that information appropriately and use it only for the relevant purpose.
7. International transfers
Some service providers used to operate our website, email systems or business software may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection law.
8. How long we keep information
We do not keep personal information indefinitely.
As a general approach:
unsuccessful or general enquiries may normally be retained for up to 12 months after the last meaningful contact;
customer and project correspondence may be retained for as long as reasonably necessary to manage the relationship, deal with warranties, disputes or follow-up work;
invoices, transaction records and other accounting records may need to be retained for longer where required by law.
UK data protection law does not prescribe a universal retention period; organisations must justify how long they keep information and delete or anonymise it when it is no longer needed.
Certain company accounting records may need to be retained for several years for statutory or tax purposes.
9. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.
These measures may include access controls, secure systems, password protection and appropriate use of reputable service providers.
UK GDPR requires organisations to use appropriate technical and organisational security measures when processing personal information.
10. Cookies and website technologies
Our website may use cookies or similar technologies that are necessary for the website to function.
We may also use optional analytics or other technologies in the future.
Where cookies are not strictly necessary, we will obtain consent where required before using them. ICO guidance states that website visitors must be informed about cookies and that consent is generally required before setting non-essential cookies.
If we introduce analytics, advertising or other non-essential tracking technologies, we will update this policy and our cookie controls accordingly.
11. Your data protection rights
Depending on the circumstances, you may have rights including:
the right to request access to the personal information we hold about you;
the right to ask us to correct inaccurate information;
the right to request deletion of information in certain circumstances;
the right to restrict how information is used in certain circumstances;
the right to object to certain processing;
the right to data portability where applicable;
the right to withdraw consent where processing is based on consent.
These rights are subject to the conditions and exemptions set out in applicable data protection law.
To exercise any of these rights, contact:
charlotte.decolle@networkparagon.co.uk
12. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can investigate.
Email: charlotte.decolle@networkparagon.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
Current ICO guidance also requires organisations to provide people with a clear route for raising data-protection complaints and to handle those complaints appropriately.
13. Links to other websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy information separately.
14. Changes to this Privacy Policy
We may update this Privacy Policy where our website, services, systems or legal obligations change.
The latest version will be published on this page together with the date it was last updated.
15. Contact us
For questions about this Privacy Policy or how we use your personal information, contact:
NetworkParagon Infrastructure Solutions Ltd
Email: charlotte.decolle@networkparagon.co.uk
Website: networkparagon.co.uk